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RETURN & REFUND POLICY
At Way to Mart, we think only the best for our customers. But in case you're not satisfied with your purchase, we have an easy return and refund policy.
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Return Eligibility: Products may be returned within [state days] from the delivery date if damaged, defective, expired, or wrong.
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Non-Returnable Goods: Perishable goods like fresh fruits, vegetables, milk, and frozen foods cannot be returned except for damage or spoilage upon receipt.
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Return Procedure: Customers have to present a proof of purchase and submit pictures (if possible) to raise a return request on our site or through customer care.
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Refund Processing: Refunds will be issued within [state time] to the original mode of payment. Cash-on-delivery order refunds will be made in the form of store credits or bank transfers.
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Replacement Option: A replacement can be given in place of a refund if the product is in stock.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.